Privacy Policy

Shenyang Ethan Wood Products Co., Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, enquiry forms, email, phone, WhatsApp, and other business communication channels.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or contact us regarding wholesale, OEM, private label, and related business enquiries.

1. Information We Collect

We may collect the following information that you provide to us:

• Full name
• Company name
• Work email address
• Phone number or WhatsApp number
• Website or business profile
• Country or region
• Product interests and order requirements
• Other business-related details you choose to provide

We may also automatically collect certain technical information, including:

• IP address
• Browser and device information
• Visited pages and usage data
• Referring website or traffic source
• Cookies, pixels, and similar technologies

2. How We Use Your Information

• To respond to your enquiries
• To provide quotations, product information, and sample support
• To communicate about wholesale, OEM, and private label opportunities
• To understand your product interests and business needs
• To improve our website, services, and customer experience
• To analyze marketing performance and lead quality
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary with:

• Our internal sales and customer service team
• Trusted service providers who help us operate our website or manage communications
• Logistics, shipping, sourcing, or business support partners when required to serve your enquiry
• Legal or regulatory authorities when required by law

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve website performance, understand visitor behavior, and support advertising and remarketing activities.

You can control cookies through your browser settings. Disabling cookies may affect certain website functions.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, and complying with legal obligations.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no internet transmission or storage method is completely secure.

7. International Data Transfers

As an international business, we may process and store your information in countries other than your own. By submitting your information, you understand that your data may be transferred and processed internationally as necessary for business communication and service delivery.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent where applicable

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

11. Contact Us